Job Overview:

We are seeking an experienced and results-driven Team Manager to lead and manage a team of Sales Representatives in a fast-paced telemarketing environment. The ideal candidate has a strong background in both inbound and outbound sales, with proven leadership skills and the ability to drive team performance, meet targets, and ensure high-quality customer interactions.

Key Responsibilities:

• Lead, coach, and manage a team of telemarketers handling inbound and outbound sales calls
• Monitor daily performance, ensuring team members meet or exceed sales targets and KPIs
• Provide ongoing coaching, feedback, and training to improve individual and team performance
• Analyze call metrics, conversion rates, and overall team productivity
• Develop and implement strategies to improve sales performance and customer engagement
• Handle escalations and support team members in closing complex sales
• Ensure adherence to scripts, compliance standards, and company policies
• Conduct regular performance reviews and team meetings
• Collaborate with internal stakeholders to align sales goals and strategies

Qualifications:

• Proven experience as a Team Manager, Supervisor, or Team Lead in a telemarketing or call center sales environment of at least 2 years
• Strong background in inbound and outbound telemarketing
• Demonstrated ability to meet and exceed sales targets through effective team management
• Excellent communication, coaching, and leadership skills
• Strong analytical skills with the ability to interpret performance data
• High level of accountability, professionalism, and problem-solving ability

Preferred Skills:

• Experience managing high-volume sales teams
• Strong objection-handling and closing techniques
• Familiarity with CRM systems and dialer tools
• Ability to motivate and drive team engagement in a target-driven environment

What We Offer:

• Competitive salary + performance-based incentives
• Leadership growth and career development opportunities
• Dynamic and supportive work environment